How do I change my PIN?

Please note that if you have mistyped your PIN more than 3 times, you must wait at least 5 minutes before trying again.

If you have forgotten your PIN:

1. Open the Imprint app or visit account.imprint.co
2. Enter your phone number
3. Enter the six-digit code sent via SMS
4. Tap 'Forgot your PIN?' on the Enter PIN page
5. Verify with your birthday
6. Enter your new PIN
7. Confirm your new PIN

Your new PIN is active immediately and you may login. 

If you want to change your PIN:

1. Open the Imprint app or visit account.imprint.co
2. Login with your phone number and PIN
3. Navigate to 'Security' 
   1. If in app, tap the person icon in the top left
   2. If online, tap the three bars in the top right
4. Tap 'Reset PIN'
5. Enter your current PIN
6. Enter your new PIN
7. Confirm your new PIN

Your new PIN is active immediately.

Note: Your PIN cannot be 4 digits in a row (e.g. "1111" or "0000") or 4 consecutive numbers (e.g. "4567"). We strongly recommend not using sensitive information, such as your birthday or SSN.